Privacy Policy

1. Introduction

Welcome to FlyAirGlobe ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel services, visit our website, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you use our services, make a booking, or contact us. The types of information we may collect include:

Personal Identification Information:

• Full name, date of birth, and gender
• Passport or national ID number (for travel bookings)
• Nationality and country of residence
• Profile photographs (if provided)

Contact Information:

• Email address
• Phone number and WhatsApp number
• Postal address

Travel Information:

• Travel destinations, dates, and preferences
• Booking and reservation details
• Special requirements (dietary, medical, accessibility needs)
• Frequent flyer or loyalty programme numbers

Payment Information:

• Billing address
• Payment method details (processed securely; we do not store full card numbers)
• Transaction records and invoices

Communication Data:

• Messages, emails, and enquiries you send us
• Feedback and reviews you provide
• Records of calls or chat conversations with our support team

Technical Information (when visiting our website):

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring URLs and search terms used to find us

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your bookings — including flights, hotels, holiday packages, and other travel services
• To communicate with you — sending booking confirmations, travel updates, itineraries, and important notifications
• To provide customer support — responding to your enquiries, resolving issues, and assisting during your travel
• To personalize your experience — tailoring travel recommendations and offers based on your preferences and booking history
• To process payments — securely handling transactions for services rendered
• To comply with legal obligations — including anti-money laundering, tax regulations, and airline/hotel requirements
• To improve our services — analyzing how our services are used to enhance performance and user experience
• To send marketing communications — with your consent, providing you with information about travel deals, promotions, and new services
• To ensure security and prevent fraud — protecting our business and customers from fraudulent activity

4. Legal Basis for Processing (for users in applicable regions)

Where applicable under data protection laws, we process your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfill our travel services contract with you
• Legitimate interests: For business operations, fraud prevention, and service improvement
• Legal compliance: Where we are required by law to process your data
• Consent: For marketing communications and non-essential cookies — you may withdraw consent at any time

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Partners: We share relevant travel information with airlines, hotels, tour operators, and other travel service providers strictly to fulfill your booking. These partners are required to protect your information.

Payment Processors: Secure payment processing is handled by trusted third-party payment gateways. We do not store full payment card details.

Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, safety, or property of FlyAirGlobe, our customers, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Professional Advisers: Legal, accounting, and other professional advisers who are bound by confidentiality obligations.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access controls
• Regular security reviews and staff training
• Limiting access to personal data to only those who need it

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Booking records are retained for a minimum of 7 years for legal and financial compliance
• Customer account data is retained while your relationship with us is active, plus a reasonable period thereafter
• Marketing preferences and consents are retained until you withdraw consent
• Technical and website usage data is typically retained for up to 2 years

When personal data is no longer required, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal obligations)
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for marketing or non-essential processing at any time

To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze how our site is used. These may include:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (only with your consent)

You can control cookie settings through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

10. Third-Party Links

Our website or communications may contain links to third-party websites, including airline portals, hotel booking platforms, and travel information sites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of external websites.

11. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete such information. Travel bookings involving minors are processed through their parents or legal guardians.

12. International Data Transfers

As a travel agency facilitating international travel, your personal data may be shared with service providers and partners in countries outside the United States. When transferring data internationally, we take appropriate steps to ensure your information is protected in accordance with applicable data protection laws, including the use of contractual safeguards where necessary.

13. Marketing Communications

With your consent, we may send you promotional emails, newsletters, or messages about travel deals, new services, and special offers. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences by reaching out to our team

Please note that even if you opt out of marketing communications, we will still send you essential transactional messages related to your bookings and services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by email (if we have your address) or by posting a notice on our website. We encourage you to review this policy periodically.

The date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Company: FlyAirGlobe LLC
• Website: flyairglobe.com

We are committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.